- Why
don't you offer "unlimited bandwidth"?
There is no such thing as unlimited bandwidth. Any
company that promises you unlimited bandwidth are
counting on the fact that you will not use it, and
if you do they will quickly find ways of either forcing
you to pay for it, or restricting your site.
[Back to top]
- When
will I receive my welcome email?
Account orders are placed in our queue system, and
are monitored and checked for fraud. On a normal basis
you will receive your account information in 24-48
hours after payment is received. To ensure proper
setup all new accounts are first reviewed by our staff.
You can start uploading and setting up your site as
soon as you receive the welcome email. The welcome
email contains all your information for accessing
your account, as well as information on how to transfer
your domain name to our servers.
[Back to top]
- Are
eggdrop bots allowed?
Simple answer, No. They attract DoS attacks which
could lead to the suspension of our services.
[Back to top]
- Is
there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts
are required. You may cancel at anytime, there are
no cancellation fees.
[Back to top]
- Can
I have Warez on my website?
No, If we find them in your directory or Links to
them, your entire account will be subject to termination.
You will not be eligible for a refund.
[Back to top]
- Do
you offer a money back guarantee?
Yes, For the convenience of our users we offer a 15
day no questions asked money back guarantee
[Back to top]
- What
if my site breaks your Terms of Service?
Users' sites may be suspended for violations of policy,
or if extreme, or second time offenders, sites may
be cancelled. Each occurrence is dealt with on a case
by case basis, and we try to work things out with
every client
[Back to top]
- How
long does it take to get my domain working?
If you ordered a new domain name through us, it will
take approximately 24-48 hours before your site becomes
visible, the same goes with transferring a name to
us.
[Back to top]
- What
are addon domains?
An add-on domain is when you setup a 2nd domain of
yours to point to a subdirectory off your main account
so it will load a different site from the a subdirectory
of your main domain. This can be achieved by visiting
your control panel and clicking addon domains.
[Back to top]
- Why
do I need a static/dedicated IP address?
Dedicated IP's are useful if you want to use Microsoft
FrontPage to publish your website before your domain
resolves to our servers. This is also necessary if
you want to be able to view your site via http://IP
instead of http://IP/~username/ before your domain
resolves. Once your domain resolves to our servers,
there is no difference between dedicated IP and non-dedicated
IP accounts. The main benefit of a dedicated IP address
is that your site can have it's own secure certificate
(this is extra and optional)
[Back to top]
- Can
I pay in foreign dollars?
Yes, because exchange rates fluctuate regularly, we
go by the current exchange rate listed directly from
xe.net. If you are paying via credit card, you will
not be required to manually determine exchange rates.
[Back to top]
- Do
I have to have a domain to have a web-hosting account?
No, we can provide you with yourname.regalhosting.ca
for free
[Back to top]
- Do
you support hotlinking?
Yes, automated hotlinking options are built into our
CPanel
[Back to top]
- Do
you offer custom plans?
Yes, to request a custom plan please Click
Here
[Back to top]
- What
other payment methods are available?
Their are many ways to pay your account. Paypal is
by far the most popular choice, but we also can accept
cheques, cash and MasterCard or Visa. Please note
accounts are only set up after payment has been received.
[Back to top]
- Do
you support FTP?
Yes we offer unlimited ftp accounts
[Back to top]
- Do
you offer ASP?
Our machines run Redhat Linux 7.3 and greater, to
get the full benefits of ASP Windows is required.
At this stage we do not offer ASP, .NET or Windows
hosting.
[Back to top]
- Do
you provide data backup services? How often?
All servers run weekly backups, you can even schedule
backups at a certain time or generate them on the
fly.
[Back to top]
- Do
you host " adult" web sites, illegal software distribution
sites, or collection-of-music sites?
We will not host any web site that in our estimation
contains pornographic content or material that violates
International law. We reserve the right, at our sole
discretion, to decline to host or to cease hosting
any objectionable web site.
[Back to top]
- Is
there a limit to the number of times I can make changes
to my web site?
We do not place any limits on how often or when you
can update your site. Your server is available to
you 24/7 for you to update through FTP and CPANEL.
There is no charge for making changes to your web
site.
[Back to top]
- Do
you accept international orders?
Yes. We are pleased to have customers around the world
and we're as close as your computer. We host all domain
name extensions and accept universal methods of payment
via credit card.
[Back to top]
- How
much do you charge for bandwidth?
Note we do not charge for 'bandwidth' we charger per
volume of data transferred from your site. Their is
no limit to bandwidth and no per-bandwidth charge.
We do charge for data volume. That means if you transfer
in excess of your plan's volume limit you will be
charged a fee of $1.50 CAD/GB.
[Back to top]
- Do
you have any hidden charges?
No. Our prices are genuine, the prices you see are
the prices you pay
[Back to top]
- What
scripts, if any, are banned from your servers?
UltimateBBS (all versions) Ikonboard (all versions)
All flat-file based forums All chat scripts IRC Egg
Drops Proxy Servers nph-proxy The Anonymizer any soap
mailers FormMail (versions prior to 1.9s) If you are
unsure about a script, just ask.
[Back to top]
- What are the nameserver settings for your server?
Nameserver settings are as follows:
ns1.regalhosting.ca
ns2.regalhosting.ca
ns3.regalhosting.ca
ns4.regalhosting.ca
[Back to top]
|
|
